Return & Refund Policy

At Larkfern, we design thoughtfully crafted products for pets and their humans. We want you to shop with complete peace of mind. If you need to make a return, exchange, or report an issue with your delivery, please review our transparent policy below.

Policy Summary Table ​

1. Return Eligibility & Conditions ​

To be eligible for a standard return within 14 calendar days of receipt:

• Item Condition: The item must be completely new, unwashed, and in the exact condition you received it. It must be free of pet fur, dander, stains, scratches, or odors.
• Original Packaging: All original packaging, accessories, attachments, product tags, and user manuals must be intact and returned.
• Proof of Purchase: Please provide your order confirmation number, invoice, or PayPal transaction ID.
• Authorization: Returns must be authorized in advance via email.

2. 30-Day Quality Guarantee (Damaged, Defective, or Incorrect Items) ​

We stand firmly behind the design and quality of our products. If your order arrives compromised:

• Transit Damage: Please inspect your parcel promptly upon delivery. If the packaging or product is damaged during transit, notify us at hello@larkfern.com within 48 hours of delivery with clear photos of the shipping label, exterior packaging, and the damaged item.
• Defects or Quality Issues: If you experience a defect or receive an incorrect item within 30 calendar days of delivery, email us with your order details and photos/videos demonstrating the issue.
• Prompt Resolution: Once verified, we will arrange an immediate free replacement or process a full refund. You will not be asked to pay for return shipping on defective or damaged goods.

3. Return Shipping Costs & Buyer Responsibilities ​

• Change-of-Mind Returns: If you choose to return an item due to personal preference, changed mind, or wrong size selection:
  • The customer is responsible for all return shipping postage, courier costs, and insurance.
  • Original delivery expenses are included in our all-in pricing; therefore, return shipping costs cannot be prepaid or reimbursed by Larkfern.
• Trackable Shipping Requirement: You must use a reputable shipping carrier providing an online tracking number. Larkfern cannot be held responsible for return shipments lost, stolen, or damaged in transit.
• Customs Duties & Tariffs: Return parcels must be sent with duties prepaid (DDP). Any unpaid tariffs, clearance fees, or brokerage charges incurred upon arrival will be deducted from the refund or may result in refusal of delivery.

4. How to Initiate a Return (RMA Process) ​

5. Restocking Fees ​

• We believe in honest, upfront policies: We charge $0.00 restocking fee.
• There are no hidden handling, inspection, or restocking deductions applied to authorized eligible returns.

6. Refund Timelines ​

1. Inspection: Once delivered to our designated inspection facility, items are verified within 2–3 business days.
2. Notification & Processing: You will receive an email confirmation once the inspection is complete. Approved refunds are initiated within 3–5 business days.
3. Banking Posting Time: Depending on your financial institution or card issuer, funds typically take 5–10 business days to post to your statement.

7. Non-Returnable Items ​

To maintain pet safety and hygiene standards, the following items are strictly non-returnable:

• Products marked as Final Sale, clearance, or promotional samples.
• Custom-made or personalized pet items.
• Items returned beyond the 14-day return window.
• Products showing any evidence of use, wear, pet fur, washing, chewing, or missing tags.

8. Order Cancellations ​

Because we strive to dispatch orders quickly, fulfillment begins shortly after payment:

• If your order has not yet been processed by our warehouse, contact hello@larkfern.com immediately and we will cancel it for a full refund.
• If a tracking number has already been assigned or the parcel has departed, the order cannot be canceled in transit and must be handled under our standard 14-day return policy upon delivery.

Have Questions? ​

Our customer care team is here to assist you:

• Email: hello@larkfern.com
• Response Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST) · Typically responds within 24 business hours